Shipping policy

Last updated: November 3, 2026

Delivery time

Estimated delivery is 7–10 calendar days from the date you place your order, including processing time.

Calendar days include weekends and holidays. This is an estimate, not a guaranteed arrival date. If you are shopping for an upcoming trip, allow enough time for delivery before you leave.

Shipping destinations and charges

We currently ship within the United States only.

Standard shipping is free on all orders, with no minimum purchase.

Order updates

Use the order-status link in your confirmation email to check your order. When fulfillment information is provided, you will receive a shipping confirmation. If tracking is supplied, it will be included in the shipping confirmation and on the order-status page.

Please check your delivery address before placing your order. If you need to correct it, contact info@sleepcloudbound.com as soon as possible. We will check whether the order can still be updated.

Delays and delivery problems

If we cannot ship within the timeframe we promised, we will contact you with the available update and explain your options to agree to the delay or cancel the unshipped order for a prompt refund.

If your order has not arrived within the estimated delivery window, or tracking shows a problem, email info@sleepcloudbound.com with your order number so we can investigate.

Returns

For return eligibility and instructions, see our Returns and Refunds Policy.