Frequently asked questions

What comes in the set?

One eye mask, one headrest support, and one arm sling.

How do I set it up?

Follow the supplied instructions to attach the headrest support to a compatible seat, secure the sling behind the headrest, and adjust the eye mask and sling to a comfortable position. Review the product's setup images before your trip.

Will it fit every seat?

Seat designs vary. The support needs a suitable headrest attachment, so check your seat and the product's setup instructions before using the set. If you are unsure about a particular seat, contact us before ordering.

How long does delivery take?

Estimated delivery is 7–10 calendar days from the date you place your order, including processing time. See our Shipping Policy for destinations, available methods, and delivery details.

Is shipping free?

Yes. Standard shipping is free on all orders within the United States, with no minimum purchase. We currently ship within the United States only.

Can I return a set after trying it?

Yes. Request your return within 30 calendar days after delivery. Opened or tested sets are accepted, and Cloudbound pays shipping for every accepted return. Return each set with all three pieces. Email info@sleepcloudbound.com to get started.

When will I receive my refund?

We inspect returned sets and issue approved refunds to the original payment method within 10 business days after receiving the return. Your payment provider may need additional time to show the refund. We do not charge a restocking fee.

Can I return part of a multi-set pack?

Yes, you can return one or more complete three-piece sets. The refund is based on each set's share of the actual pack price you paid, after discounts. See our Returns and Refunds Policy for examples.

What if my order arrives damaged or is missing a piece?

Email info@sleepcloudbound.com with your order number and a description of the issue. Include photos if available so we can review the problem.

Can I change or cancel an order?

Contact us as soon as possible. We will check whether the order can still be changed or canceled based on its fulfillment status.

How do I care for the set?

Follow the care instructions supplied with your set. If they are missing or unclear, contact us before washing it.

How can I contact Cloudbound?

Email info@sleepcloudbound.com or use our contact form.